Support
Welcome to the Recipe Memory™ Support Center. Whether you have a question about your recipe, need help with your recipe instructions, or want guidance on recording a recipe memory, we’re here to assist you.
Adding a Recipe, Ingredients & Instructions
How do I add a recipe?
Simply enter the recipe title, then list your ingredients and instructions/directions in the provided fields.
What's the best way to format my instructions?
For best results, enter each instruction step on its own line. Then click the “Itemize” button, this will convert each line into a separate step, which helps with later bookmarking to your video.
Can I edit the steps after itemizing?
Yes! You can modify the text or delete any step before finalizing your recipe.
Recording or Uploading a Video
Can I upload a video instead of recording?
Yes! You can upload a .mp4 video file directly from your device.
How does the video recording feature work?
Click “Record Video” to use your device’s camera. Most modern browsers (Chrome, Firefox, Edge) support this feature. You can pause the recording anytime — great for baking breaks or transitions.
What if my browser says video recording isn't supported?
Try using a different browser like Google Chrome or Firefox. Also, make sure your camera is enabled and permissions are granted.
Is my video stored securely?
Yes, all uploaded or recorded videos are securely stored on our servers and only accessible to you unless you choose to share them.
Bookmarking Recipe Steps to Video Timings
How do I link a recipe instruction to a moment in the video?
From the details view of a Recipe, click on the "Add Bookmarks" button. While watching your video, click the “Bookmark Step” button when the moment for a specific instruction happens. This will tag the current video time to that instruction step.
What happens after I bookmark all my steps?
Once every instruction step is paired with a timestamp, your Recipe Memory is ready to be shared.
Recipe Stories
What is a Recipe Story?
A Recipe Story is a personal note or memory you attach to a recipe ...like how the dish originated, who you cooked it with, or a favorite time it was served..
Can I add more than one story to a recipe?
Yes, you can add multiple stories to a single recipe to capture different memories or perspectives.
Can I edit a story after adding it?
Yes, you can edit your stories at any time from the recipe page.
Are Recipe Stories required when saving a recipe?
Nope! They’re totally optional, but encouraged to help preserve the meaning behind each dish.
What kinds of stories should I add?
Anything meaningful: family traditions, where the recipe came from, funny mishaps in the kitchen, who taught you to make it, or what the dish represents to you.
Can I upload photos or handwritten notes with my story?
You can attach photos to the recipe, such as photos of the dish, old recipe cards, or moments cooking.
Why are stories important on Recipe Memory™?
Because food is about more than ingredients ...it’s about memories, culture, and connection. Stories preserve what makes each recipe special.
Recipe Photos
Can I add photos to a recipe?
Yes! You can add one or more photos to any recipe in Recipe Memory™. Photos are a great way to showcase your finished dish, highlight ingredients, or capture special cooking moments.
What size or shape should my photo be?
All photos are automatically cropped to a square format to keep recipe pages clean and consistent.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Can I add a caption to my photo?
Yes! When uploading a photo, you have the option to add a caption or description.
Use captions to share:
Use captions to share:
- A personal note about the dish
- The name of the person who cooked it
- A fun memory behind the photo
Can I choose a primary photo?
Absolutely. You can set one photo per recipe as the primary photo. This is the image that will appear:
- As the main thumbnail for your recipe
- On recipe preview cards in your collection or when sharing
Where do my photos go?
All photos are stored on our web server and associated to the recipe they’re added to. You can view or edit them anytime from the recipe page.
Do photos count toward my storage?
Yes, photos do count toward your overall Video & Photo file storage usage. You can always check your current usage and available tokens under your account settings.
Can I update or remove a photo later?
Yes! You can:
- Edit a photo's caption
- Change which photo is set as Primary
- Delete any photo you've uploaded (coming soon)
Tables
What is a Table on Recipe Memory™?
A Table is a private group where you can share and organize recipes with friends, family, or anyone you invite.
Who can see the recipes I add to a Table?
Only tablemates, the people you invite and who accept, can view and interact with the recipes in a Table.
Can I create more than one Table?
Yes! You can create multiple Tables for different groups or occasions—like a holiday meal, family cookbook, or potluck planning.
How do I invite someone to join my Table?
Each Table has an invite feature where you can send invitations via email. Your invitee will need a Recipe Memory™ account to join.
What happens if someone I invite doesn’t use Recipe Memory™?
They’ll receive an invite to join for free and can access the Table once they create an account.
How does Recipe Memory™ flag allergy or cuisine conflicts?
If your tablemates have added their food allergies or cuisine preferences to their profile, Recipe Memory™ will highlight any conflicts between food allergies indicated on a recipe and their settings.
Can I remove myself from a Table?
Yes, you can leave a Table at any time. Go to the details view of the Table, select the "Tablemates" tab, then go to the section titled "Remove yourself as a Tablemate."
Can multiple people add recipes to the same Table?
Absolutely. Tables are collaborative ...any tablemate can add and view on shared recipes.
What kind of get-togethers are Tables good for?
Anything! Holidays, reunions, weddings, birthdays, cultural celebrations, or preserving family culinary traditions.